Custom Brokerage Manager

Operational Responsibilities (and any additional duties as assigned):

• Lead all operational facets, encompassing distribution operations, customer service, human resources, administration, and sales.
• Develop forecasts, financial objectives, and business strategies.
• Manage budget allocation effectively.
• Hold direct responsibility for operational personnel matters such as hiring, promotions, reviews, terminations, and disciplinary actions.
• Collaborate with upper management and staff to foster a positive work environment conducive to individual growth and company objectives.
• Enhance branch personnel performance through training, coaching, and motivation.
• Ensure adherence to high ethical standards and compliance with regulations.
• Cultivate positive relationships internally and externally.
• Coordinate operations across departments for timely and accurate processes.
• Maintain focus on achieving quality system goals.
• Work with Sales and Operations teams to retain existing business and pursue new opportunities.
• Identify areas for improvement and propose corrective actions.
• Share knowledge and best practices with other branches and headquarters.
• Promptly address customer and employee satisfaction issues.