Our client, a global forwarder ranked inside the top 25 worldwide, is hiring an Operational Key Account Manager. The role sits between the customer and the operation, owning day to day service delivery for a small group of major accounts.
- Owning operational performance and service levels for named key accounts
- First point of escalation when a shipment or a process goes wrong
- Running regular service reviews and reporting against KPIs
- Driving process improvement and the implementation of new business
- Working closely with operations, pricing and the commercial team
- Suits someone with account management or senior operations experience in forwarding
- Strong understanding of air and ocean operations end to end
- Comfortable holding a customer relationship as well as an internal one