A large international freight forwarder is hiring an Operational KAM to own a portfolio of 5-10 key customers from Detroit.
Given the location there's a strong automotive presence in the account base, but the portfolio isn't restricted to automotive, so experience across other verticals is welcome.
This is an operational account management role rather than a sales role. You'll be the day to day owner of the accounts: managing service delivery, SOPs and KPIs, resolving escalations, keeping internal teams and overseas stations aligned, and identifying organic growth within the existing customer base.
What they're looking for
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Solid freight forwarding background in air and ocean, ideally with some ground or cross border exposure
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Experience managing named accounts operationally, including SOP creation, reporting and QBRs
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Comfortable dealing directly with customers at operational and procurement level
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Automotive or manufacturing supply chain experience is an advantage but not essential