Job description
Important
Only candidates with a background in management positions focusing on duty drawback will be considered for this position. The role can be based out of Chicago, Los Angeles, Atlanta, New York, or Seattle.
Job Summary
The Duty Drawback Senior Manager will report directly to the President/CEO of a large global freight forwarder.
This key role involves building and leading a high-performing drawback function from the ground up. Responsibilities include developing strategies, implementing processes, and managing a team of Drawback Associates. The Senior Manager will oversee the refund claim process for import duties, taxes, and fees when goods are exported or destroyed, ensuring full regulatory compliance, maximizing refunds, and working closely with customs authorities.
Key Responsibilities
- Develop & Lead Strategy: Build a comprehensive duty drawback program, identifying opportunities across business units and product lines.
- Compliance: Ensure compliance with U.S. Customs and Border Protection (CBP) regulations and stay updated on industry best practices.
- Team Management: Recruit, manage, and mentor a team of Drawback Associates.
- Claim Process Oversight: Ensure the accurate and timely preparation and submission of drawback claims.
- Data & Technology: Utilize data analytics to improve processes and optimize refund recovery.
- Documentation & Audits: Maintain meticulous records and respond to CBP inquiries and audits.
Required Skills & Qualities
- Deep expertise in duty drawback regulations and successful program implementation.
- Proven leadership and team management skills.
- Strong process orientation, detail-oriented, and goal-driven.
- Strong communication and customer relations skills.
- Background in international transportation services and ethical business practices.
This role requires a hands-on leader who can combine expertise with strong leadership skills to build a world-class drawback function.
